Terms of Service

1. Who you are contracting with

PawByTech is operated by Dodera Software S.R.L. ("we", "us"), a company registered in Romania — registered office Str. Banat nr. 1, ap. 2, 440043 Satu Mare, jud. Satu Mare, Romania, Trade Register J30/958/2023, tax identification code 49004234, share capital 200 RON. Email: office@doderasoft.com. These details are published under art. 5 of Law 365/2002 on electronic commerce.

2. The contract, and the language it is in

The contract is concluded when you create an account or place an order, and we confirm it by email. It is concluded in English, and English is the language of all communication about it. We store the contract terms and you can consult them on this page at any time; we recommend saving a copy.

By creating an account you accept these terms and confirm you have read the Privacy Policy. If you use PawByTech for an organisation, you confirm you are authorised to bind that organisation, and "you" means both you and it.

3. What the service does

PawByTech helps you find local businesses, assess their public online presence, track outreach on a board, and generate demonstration material — mock websites and outreach message drafts — using AI. Business information comes largely from third parties, chiefly Google, and from the businesses' own public websites. It is provided as we receive it: we do not verify it, and we do not warrant that it is accurate, complete or current. Scores are our opinion of an opportunity, not a statement of fact about any business.

PawByTech is a tool, not a marketing service. We do not send anything to the businesses you find — you do.

4. Your account and your workspace

• Give accurate registration details and keep your credentials to yourself.
• A workspace is shared. Members you invite can see and change its leads, board, notes and generated sites; private notes stay visible only to their author.
• You are responsible for everything done under your account and by the people you invite.
• You must be at least 16 years old and, if you are acting for a business, legally able to enter into contracts.

5. Plans, credits and price

• The Free plan includes a daily allowance of search and lookup operations.
• The Pro plan is a monthly subscription at EUR 25, which unlocks the AI features and includes a monthly grant of AI credits.
• AI credits can also be bought in top-ups. They are denominated in euro and consumed at our AI provider's published token prices, counted one-to-one, so AI usage is billed at close to what it costs us. Credits have no cash value, belong to the workspace they were granted or bought for, are not transferable, and lapse when that workspace is deleted.
• The price shown at checkout is the total you pay, including any VAT due in your country. Payment is handled by Stripe; we never see your card details.
• We may change allowances and prices for the future. An active subscription keeps its price until its next renewal, and we will give you at least 30 days' notice by email before a price change takes effect. If you do not accept it, cancel before renewal.

6. Renewal and cancellation

Subscriptions are billed monthly in advance and renew automatically until cancelled. You can cancel at any time from the Billing page, with effect at the end of the period you have paid for — access continues until then and no further charge is made. We do not require notice, and cancelling costs nothing.

7. Right of withdrawal — consumers

If you are a consumer — an individual acting outside your trade, business or profession — you have the right to withdraw from this contract within 14 days without giving any reason, under Emergency Ordinance 34/2014. The period runs from the day the contract is concluded.

To withdraw, tell us before the 14 days are up: email office@doderasoft.com with an unambiguous statement that you are withdrawing. You may use the model withdrawal form in Annex 1(B) of Emergency Ordinance 34/2014, but you do not have to.

We refund everything you paid within 14 days of receiving your notice, using the same payment method, at no cost to you. Where you asked us to start straight away and you have already used AI credits, we may keep an amount proportionate to what you used, as art. 15(3) of that ordinance allows. Beyond this legal right, our position on refunds is in section 8.

This section does not apply to businesses and professionals: the right of withdrawal is a consumer right, and business purchases are governed by section 6 instead.

8. Refunds beyond the legal minimum

• If something went wrong — a duplicate charge, a billing error, or a failure on our side that stopped you using what you paid for — write to us within 14 days of the charge and we will put it right, including a refund where that is the fair answer.
• Credit top-ups are refundable while the credits are unused.
• Nothing here limits the legal guarantee of conformity you have as a consumer under Emergency Ordinance 141/2021 on contracts for the supply of digital content and digital services.

9. How you may use the service

You must not:

• resell, redistribute or bulk-export data from the service as a data product of your own;
• use the service to send unlawful communications, including spam;
• present generated material as a business's real website, impersonate a business, or misrepresent your relationship with one;
• probe, overload or disrupt the service, or work around usage limits and rate limits;
• use the service to build a profile of an individual, or for any purpose unrelated to offering web or IT services to a business;
• break any law that applies to you when you use it.

10. Your legal duties when you contact a lead

This is the part people get wrong, so it is worth stating plainly. When you use PawByTech to find a business and then contact it, you are the data controller for that contact, and the obligations are yours, not ours. In particular:

• Tell them where you got their details. Art. 14 GDPR requires you to inform a person whose data you obtained from a source other than themselves — including the source — at the latest when you first contact them.
• Email and automated messaging need prior consent in Romania. Art. 12 of Law 506/2004 prohibits commercial communication by email, automated calling or similar means without the recipient's prior express consent. The exception is narrow: an address obtained directly from your own customer when you sold them something, used for similar products, with an opt-out in every message. Other countries treat business addresses more permissively — the rules that bind you are those of the recipient's country, and you are responsible for knowing them.
• Identify commercial messages as such. Art. 6 of Law 365/2002 requires commercial communications to be clearly identifiable, along with the person sending them, and unsolicited ones to be identifiable as unsolicited from the moment they are received.
• Honour objections immediately. An objection to direct marketing under Art. 21(2) GDPR is absolute. Stop, and remove the lead.
• Respect a site's terms. If a business asks not to be contacted, or its site forbids this use, that is your answer.

Our Data Processing Agreement sets out how we handle that data for you as your processor. If your use of the service causes a claim against us because you ignored these duties, you agree to cover the cost of it.

11. AI-generated material

Mock sites and message drafts are produced by an AI model from data about the target business. They are demonstration material, not finished work. Review everything before you send it.

• You own the output you generate, as far as we hold any rights in it. AI output may not attract copyright at all, and similar output may be generated for someone else.
• A mock site may reproduce a business's name, logo or photographs. Those belong to that business. Using them to demonstrate a proposal to that same business is normally fair; publishing them elsewhere, or passing the mock off as the real thing, is not, and is your risk.
• Say that it is AI-generated. Under art. 50 of Regulation (EU) 2024/1689 (the AI Act), which applies from 2 August 2026, people must be told when content is artificially generated. Do not present a generated site or message as human-made work. When you share one, say where it came from — that disclosure is yours to make, and do not remove any marking the service applies.
• Generated sites are reachable by anyone holding their link, and are deleted automatically 60 days after creation. Do not put confidential information in them.

12. Third-party services and their rules

The service depends on Google (business data and performance audits), Anthropic (AI generation) and Stripe (payments). Their availability affects ours.

Business data shown to you comes from the Google Maps Platform, and Google's terms apply to it as well as ours. Notably, Google permits its place identifiers to be stored indefinitely but does not permit its other content — names, addresses, phone numbers, ratings, reviews, photographs — to be cached or stored beyond the limited periods its terms allow. Do not export that content into a permanent database of your own.

13. Our intellectual property

The service, its software, design and brand are ours and stay ours. These terms give you a limited, non-exclusive, non-transferable right to use the service while your account is active. Your content — your notes, your board, your briefs — stays yours; you grant us only the permission needed to host and process it so the service can work.

14. Illegal content on shared links

Generated sites can be shared through a public link, which makes us a hosting service under Regulation (EU) 2022/2065 (the Digital Services Act). If you believe something we host is illegal, notify us at office@doderasoft.com with the link, an explanation of why it is unlawful, and how to reach you. We will confirm receipt, decide without undue delay, and tell you and the affected user what we decided and why, along with how to challenge it. The same address is our point of contact for authorities and for users under arts. 11 and 12 of that regulation.

We may remove content, disable a link, or suspend an account where the law requires it or where these terms are breached. Where we do, we will give reasons unless the law stops us.

15. Availability and changes to the service

We aim to keep PawByTech running but do not promise uninterrupted availability. We may change or discontinue features; where a change materially reduces what a paid plan offers, we will tell you at least 30 days beforehand and you may cancel and get back the unused part of what you paid.

16. Termination

You may stop using the service and delete your account at any time from the profile page. We may suspend or close an account that breaches these terms, giving notice and an opportunity to fix things where that is practicable, and immediately where the breach is serious or unlawful. On termination your workspace content is deleted as described in the Privacy Policy. Sections that by their nature should survive — payment due, liability, intellectual property, governing law — do.

17. Warranties and liability

For business customers, the service is provided "as is" and we exclude all warranties the law allows us to exclude.

For consumers, the legal guarantee of conformity under Emergency Ordinance 141/2021 applies in full and nothing here reduces it.

To the maximum extent the law permits, our total liability for all claims arising in any twelve-month period is limited to what you paid us in that period, and we are not liable for lost profit, lost business or lost data caused by circumstances outside our reasonable control. Nothing in these terms excludes liability for death or personal injury, for fraud or gross negligence, or any other liability that cannot lawfully be limited — including a consumer's rights under mandatory Romanian law.

18. Changes to these terms

We may update these terms. For material changes we will tell you by email or in the app at least 30 days before they take effect. If you do not accept them, cancel before that date; continuing to use the service afterwards means you accept them.

19. Complaints and dispute resolution

Write to office@doderasoft.com first — we answer complaints within 30 days.

If you are a consumer and we cannot agree, you may also:

• complain to the Autoritatea Națională pentru Protecția Consumatorilor (ANPC) at https://eservicii.anpc.ro or by phone on 021 9551;
• use alternative dispute resolution through the national SAL platform at https://reclamatiisal.anpc.ro, under Government Ordinance 38/2015. We are not obliged to use alternative dispute resolution, and we decide case by case whether to take part.

The European Commission's online dispute resolution (SOL/ODR) platform closed on 20 July 2025 under Regulation (EU) 2024/3228 and no longer exists, so there is no link to it here.

20. Governing law and jurisdiction

Romanian law governs these terms. Disputes with business customers go to the competent courts at our registered office. If you are a consumer, this choice does not deprive you of the protection of the mandatory law of the country where you live, and you may bring proceedings in the courts of your own domicile.